Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, company name, phone number, and pest control license number provided during registration.
• Inspection Data: Property addresses, client information, inspection findings, and observations you enter when creating reports.
• Photos: Images uploaded as part of inspection documentation.
• Payment Information: Payment details processed through our payment provider. We do not store credit card numbers on our servers.
• Usage Data: Browser type, device information, and general usage patterns.

2. How We Use Your Information

• To provide and maintain the Service, including generating inspection reports.
• To process payments and manage your account.
• To send transactional emails, including report deliveries.
• To improve the Service and develop new features.
• To comply with legal obligations.

3. Data Storage

Your data is stored securely using Supabase, which provides enterprise-grade PostgreSQL databases with row-level security, encryption at rest, and encryption in transit. Data is hosted in secure data centers within the United States.

4. Photo Storage

Inspection photos are stored in Supabase Storage with access controls ensuring only authorized users can view their own photos. Photos are used solely for inclusion in inspection reports and are not shared with third parties.

5. Payment Processing

Payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. We transmit payment information directly to Stripe and do not store credit card details on our servers. Please refer to Stripe's Privacy Policy for their data practices.

6. Email Delivery

Report emails are delivered through Resend, a transactional email service. Recipient email addresses are shared with Resend solely for the purpose of delivering reports you request to send.

7. Third-Party Services

We use the following third-party services:

• Supabase - Authentication and data storage
• Stripe - Payment processing
• Resend - Transactional email delivery
• Anthropic - AI report generation

8. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

9. Your Rights (CCPA / GDPR)

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Right to Correction: Request correction of inaccurate personal data.
• Right to Portability: Request your data in a portable format.
• Right to Opt-Out: We do not sell personal information. California residents may exercise additional rights under the CCPA.

To exercise any of these rights, contact us at privacy@termiteai.com.

10. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.

12. Contact Us

For questions about this Privacy Policy, contact us at privacy@termiteai.com. Also see our Terms of Service.